Crucial Conversations – Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler

In Crucial Conversations, the authors present a practical and engaging guide to navigating high-stakes discussions where opinions differ and emotions run strong. Through clear frameworks and relatable examples, the book teaches readers how to stay calm, communicate with respect, and create conditions where honest dialogue can thrive. It offers tools for speaking persuasively without aggression, listening with genuine curiosity, and transforming conflict into productive cooperation. Insightful and actionable, it’s designed to help anyone handle difficult conversations with confidence and clarity.

• Author: Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler
• Pages: 288
• Paperback cover

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